Renting FAQs

What should I do if?


I notice water leaking?

Please inform us immediately of any leaks by calling 0191 375 4600. Below are some things you can do to help the situation.

Leak from a copper water pipe or tap

Please turn off your water at the stop tap normally found under the kitchen sink/under the stairs. If it is not there, it may be in the cellar or in the ground floor front room. Then turn on the kitchen taps to drain the water from the pipes and the tank.

Leak from the ceiling from bathroom above

Stop using the bathroom. If you were using the shower or bath recently, then it's likely the leak is coming from the drainage pipe, so don't use them again. Don't forget that the water may keep coming through the ceiling for an hour or so after your bath. Don't switch on the ceiling light below the bathroom and try and catch the water in buckets.

Leak from a washing machine

Please switch the machine off. If the leak is coming from the water supply into the appliance then turn the red and blue plastic taps behind to the off position. Mop up the water with newspaper or towels.

Leak from the roof

Catch the water in a bucket. Use newspaper and towels to soak up the water.

Water coming in from the basement

Call Northumbrian Water on 0845 733 5566

Losing your keys

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

If it is out of office hours then we would suggest you find alternative overnight accommodation and come to our offices the next morning. The Munro Estates office is open Monday - Friday 09.00 - 18.00 and Saturday 09.00 - 13.00.

The electricity has gone off

Firstly, check to see if your neighbours have electric. If they have, then go to your fuse-box and re-set any switches, which have tripped to "off". If the fuse keeps tripping off then switch off all the fuses and make sure they are pressed all the way down. Then, unplug all electrical appliances in the house especially kettles, irons, hair straighteners and washing machines. You should then be able to re-set the fuse-box. If the fuse box is on, but there is no electric please call your electricity supplier.

I smell gas?

Call Transco on 0800 111 999 and switch off the gas at the gas meter. Transco will come to your property and switch off any part of the gas system they think may be causing a problem.

The boiler isn't firing up

Check the pressure gauge and pilot light. You are likely to have a combi-boiler (instant hot water and heating from same boiler) so please check that the pressure gauge is between 1 and 1.5. If the pressure is below 1 then you need to fill the central heating system with more water to bring up the pressure. Opening the tap or valve on the flexible loop pipe below the boiler usually does this. You will hear the water rushing into the central heating pipe - close the tap after a few seconds and re-check the gauge. If your boiler is an older model please check that the pilot light is still lit. If not, follow the instructions on the boiler flap to re-start the pilot light - be patient as it takes a few attempts to be successful.