Tenants

If you are looking to rent a bungalow, flat or house in the North East you've come to to the right place. Situated in County Durham we are perfectly placed to find a property that is suitable for your requirements.

The benefits of renting through Munro Estates include

Experienced Staff
Our staff are trained to deal with any questions that you have.

Separate Client Account
If a deposit is taken, it is placed into a separate Client account then sent to the DPS Deposit Protection Scheme in accordance with the recent laws.

Quick Return of Deposit
Providing there are no dilapidation disputes, deposit monies are returned quickly

Whether you are looking to rent a flat for six months or a house for several years our aim is to offer property of good quality. Either view our property lists or complete our form.

Reporting Maintenance

To report maintenance please set-up your online account:-

1. Click on the Login tab above
2. Go to Would You Like To Create An Account?
3. We will then send you an email with your account password
4. You can then view the jobs already reported and tell us about any other maintenance.

If you are unable to report the maintenance online, you can call us on 0845 677 0060 or pop in to our office at 38 Front Street, Framwellgate Moor, Durham DH1 5EE

Please don't wait until Friday afternoon to report maintenance problems as it's difficult for us to get things repaired on the weekend.

What is an Emergency?

It is our view that an emergency situation is when the incident is dangerous, life threatening or may result in personal injury or public liability claim or serious deterioration of the property. If you have an emergency situation, i.e., water coming through the ceiling, we will endeavor to help you immediately.

Reporting Maintenance

You are expected to carry out minor maintenance issues at the property. To give you a few examples, if a door handle becomes loose, you are expected to tighten it. You are expected to replace light bulbs when they fail and to replace batteries in smoke alarms. If you have a blocked sink/bath/toilet, you would be expected to unblock it. For this type of domestic blockage we suggest you try using an unblocking chemical that can be purchased at most supermarkets. If this is unsuccessful then we will be happy to recommend a good plumber.

What am I expected to do if...

I notice water leaking?

Please inform us immediately of any leaks by calling 0845 677 0060. Below are some things you can do to help the situation.

Leak from a copper water pipe or tap.

Please turn off your water at the stop tap normally found under the kitchen sink/under the stairs. If it is not there, it may be in the cellar or in the ground floor front room. Then turn on the kitchen taps to drain the water from the pipes and the tank.

Leak from the ceiling from bathroom above

Stop using the bathroom. If you were using the shower or bath recently, then it’s likely the leak is coming from the drainage pipe, so don’t use them again. Don’t forget that the water may keep coming through the ceiling for an hour or so after your bath. Don’t switch on the ceiling light below the bathroom and try and catch the water in buckets.

Leak from a washing machine

Please switch the machine off. If the leak is coming from the water supply into the appliance then turn the red and blue plastic taps behind to the off position. Mop up the water with newspaper or towels.

Leak from the roof

Catch the water in a bucket. Use newspaper and towels to soak up the water. Water coming in from the basement

Call Northumbrian Water on 0845 733 5566

Losing your keys

Should you misplace your keys or lock yourself out during office hours, please come and collect a key from the Munro Estates office.

If it is out of office hours then we would suggest you find alternative over night accommodation and come to our offices the next morning. The Pinnacle office is open Monday – Friday 09.00 – 18.00 and Saturday 09.00 – 13.00.

The electricity has gone off

Unplug all electrical appliances and re-set the fuse box. Firstly, check to see if your neighbors have electric. If they have, then go to your fuse-box and re-set any switches, which have tripped to “off”. If the fuse keeps tripping off then switch off all the fuses and make sure they are pressed all the way down. Then, unplug all electrical appliances in the house especially kettles, irons, hair straighteners and washing machines. You should then be able to re-set the fuse-box. If the fuse box is on, but there is no electric please call Spark Energy on 0845 869 4002.

I smell gas?

Call Transco on 0800 111 999 and switch off the gas at the gas meter. Transco will come to your property and switch off any part of the gas system they think may be causing a problem.

The boiler isn’t firing up

Check the pressure gauge and pilot light. You are likely to have a combi-boiler (instant hot water and heating from same boiler) so please check that the pressure gauge is between 1 and 1.5. If the pressure is below 1 then you need to fill the central heating system with more water to bring up the pressure. Opening the tap or valve on the flexible loop pipe below the boiler usually does this. You will hear the water rushing into the central heating pipe – close the tap after a few seconds and re-check the gauge. If your boiler is an older model please check that the pilot light is still lit. If not, follow the instructions on the boiler flap to re-start the pilot light – be patient as it takes a few attempts to be successful.